Eradication
The Eradication phase involves removing the ransomware from infected systems across the organization. Depending on the scope of the attack, this operation can be lengthy and may involve both user devices and more pivotal machines and services that have been impacted. X-Force recommends that any system that has been identified as infected with ransomware should be rebuilt from a trusted source, relying on trusted templates and safely kept settings. Additionally, root cause analyses (RCA) may reveal that the ransomware infiltrated the organization through email or other mechanisms to which other users have access, and those should be examined.
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While many IT companies go out of their way to avoid live interactions, we encourage you to talk to us whenever you need. As a trusted Managed IT Service Provider, we always answer our phones. It is very important to us that your call is answered by a live human being in our office and directed to the appropriate resource to resolve your issue. If you submit your request online, it will receive the same priority handling as calling us.